Privacy Policy

Qezvoro Global Holdings Ltd. ("we", "the company", "Qezvoro Invest") attaches maximum importance to the protection of your personal data and ensuring your privacy. This Privacy Policy describes the principles of collection, processing, protection, and transfer of information about you when using our services, including the web platform, mobile applications, and related tools (collectively - the "Qezvoro Platform").

By using the Qezvoro platform trading services, you agree to the processing of information in accordance with the principles set forth in this Privacy Policy.

Personal identification information

• Basic information: Full name, date of birth, place of birth, citizenship
• Contact details: residential address, mobile phone number, email address
• Financial profile: information about income, sources of capital, trading experience, and investment goals
• Verification documents: scans of passport, driver's license, income certificates, bank statements
• Biometrics: Photographic image for Know Your Customer (KYC) procedures

Qezvoro Platform usage data

• Transaction history: records of trading operations, deposits, withdrawals, account status
• Technical parameters: IP addresses, browser types, operating systems, access timestamps
• Behavioral analysis: website navigation, session duration, user preferences, search queries

Information from external sources

• Partner details: information from brokerage firms, partner banks, market analytics providers
• Open sources: data from public records, media sources, social platforms (only publicly available information)
• Consultative information: information obtained through verification of recommendations and references

Provision of investment services:

• Creation and administration of user accounts
• Execution of trading orders and investment operations
• Generate personalized AI recommendations and analytical reports
• Carrying out deposit, replenishment, and withdrawal operations
• Providing technical support and customer service

Regulatory compliance:

• Compliance with KYC (Know Your Customer) and AML (Anti-Money Laundering) procedures
• Reporting to financial regulators
• Detecting and preventing fraudulent activities
• Compliance with tax obligations and FATCA/CRS requirements

Improving the Qezvoro Invest platform:

• Analyzing user behavior to improve UX/UI
• Developing innovative products and functionalities
• Optimizing AI algorithms (using depersonalized data)
• Conducting marketing research and trend analysis

Communication objectives:

• Notifications about the status of trading operations and account changes
• Informing about new products, Qezvoro Platform updates
• Providing educational content and market intelligence
• Conducting service quality surveys

Providers of technological solutions:

• Cloud providers: Amazon Web Services, Google Cloud Platform, Microsoft Azure for data hosting and processing
• Payment systems: acquiring banks, payment processors for financial transactions
• Information services: Bloomberg Terminal, Morningstar for market data
• KYC services: Onfido, Trulioo for document verification and identification

Regulatory and supervisory authorities:

• Financial supervisory authorities (CFTC, FCA, BaFin, FINMA, etc.) as part of mandatory reporting
• Tax administrations to comply with FATCA, CRS, and national tax laws
• Law enforcement agencies, in the presence of justified official requests

Business partners:

• Exchanges and brokers for the execution of trading orders
• Custodian banks for safekeeping of client assets
• Insurance companies for providing insurance coverage

Important: We DO NOT sell or rent your personal information to third parties for commercial or marketing purposes.

Technical protection means:

• Cryptographic protection: AES-256 for data at rest, TLS 1.3 for data in transit
• Access control: multi-factor authentication, role-based authorization system
• Security monitoring: 24/7 monitoring of threats and unauthorized access attempts
• Backup: regular backups in geographically distributed data centers

Organizational measures:

• Employee training: systematic information security training
• Corporate policies: strict internal regulations for personal data processing
• Independent audits: annual security audits by PwC and other auditing firms
• Data segregation: physical and logical separation of client and company information

General principles:

Personal data is stored only for the period necessary to achieve the purposes of processing or in accordance with legal requirements.

Specific storage periods:

• Active account details: the entire contract period + 7 years after termination
• KYC documentation: 7 years after account closure (AML legislation requirements)
• Transaction records: 7 years (financial regulator requirements)
• Marketing data: until consent is revoked or 5 years after the last activity
• Telephone conversation recordings: 5 years (MiFID III requirements)
• Minors' data: immediate deletion upon detection

Use of cookies and similar technologies:

Types of cookies used:

• Necessary cookies: provide basic website functionality (authorization, security)
• Functional cookies: save user preferences and settings
• Analytical cookies: Google Analytics, Hotjar for feature usage analysis
• Marketing cookies: personalization of advertising content and campaign effectiveness tracking

Manage cookie settings:

You can control cookie usage through:

• Web browser settings
• Cookie control panel on the Qezvoro website
• Disabling analytical cookies via Google Analytics Opt-out