Privacy Policy

Qezvoro Global Holdings Ltd. ("we", "company", "Qezvoro Invest") prioritizes the protection of your personal data and privacy. This Policy outlines the principles for collecting, processing, transferring, and protecting information about you when using our services, including our web platform, mobile applications, and related tools (collectively, "Services"). By using the Qezvoro trading platform, you consent to the processing of your information in accordance with this Privacy Policy.

Personal identification data

• Basic information: Full name, date of birth, place of birth, citizenship
• Contact details: Postal address, mobile phone number, email address
• Financial profile: Information on income, sources of capital, trading experience, investment objectives
• Verification documents: Scans of passport, driver's license, proof of income, bank statements
• Biometric data: Photographic images for customer identification (KYC) procedures

Qezvoro Platform Usage Data

• Transaction history: Records of trading operations, deposits, withdrawals, account status
• Technical parameters: IP addresses, browser types, operating systems, access timestamps
• Behavioral analytics: Site navigation, session duration, user preferences, search queries

Information from External Sources

• Partner details: Information from brokerage firms, partner banks, market analysis providers
• Open sources: Data from public registries, media sources, social platforms (publicly available information only)
• Advisory information: Information obtained through recommendations and references

Provision of investment services:

• Creation and management of user accounts
• Execution of trading orders and investment operations
• Generation of personalized AI recommendations and analytical reports
• Processing of deposit operations, funding, and withdrawals
• Provision of technical support and customer service

Regulatory compliance:

• Adherence to KYC (Know Your Client) and AML (Anti-Money Laundering) procedures
• Reporting to financial regulatory authorities
• Detection and prevention of fraudulent activities
• Compliance with tax obligations and FATCA/CRS requirements

Improvement of the Qezvoro Invest Platform:

• Analysis of user behavior to improve UX/UI
• Development of innovative products and features
• Optimization of AI algorithms (using anonymized data)
• Conducting marketing research and trend analysis

Communication purposes:

• Notifications about the status of trading operations and account changes
• Announcements about new products and updates on the Qezvoro platform
• Provision of educational content and market information
• Conducting surveys on service quality

We may transfer your data to the following categories of third parties:

Technology solution providers:

• Cloud providers: Amazon Web Services, Google Cloud Platform, Microsoft Azure for hosting and data processing
• Payment systems: Acquiring banks, payment processors for financial transactions
• Information services: Bloomberg Terminal, Morningstar for market data
• KYC services: Document verification and identity confirmation by Onfido, Trulioo

Regulatory and supervisory authorities:

• As part of mandatory reporting to financial supervisory authorities (CFTC, FCA, BaFin, FINMA, etc.)
• Tax authorities for compliance with FATCA, CRS, and national tax laws
• Law enforcement agencies upon legitimate official requests

Business partners:

• Exchanges and brokerage firms for executing trading orders
• Custodial banks for safekeeping of client assets
• Insurance companies for providing coverage

Important: We absolutely DO NOT sell or rent your personal information to third parties for commercial or marketing purposes.

Technical protection measures:

• Cryptographic protection: AES-256 for data at rest, TLS 1.3 for data in transit
• Access control: Multi-factor authentication, role-based authorization system
• Security monitoring: 24/7 monitoring for threats and unauthorized access attempts
• Redundancy: Regular backups in geographically distributed data centers

Organizational measures:

• Employee training: Systematic training on information security
• Corporate policies: Strict internal rules for personal data processing
• Independent audits: Annual security audits by PwC and other audit firms
• Data segregation: Physical and logical separation of client and corporate information

Storage periods:

Personal data is stored only for the period necessary to achieve the purposes of processing or in accordance with legal requirements.

• Active account details: Entire contract period + 7 years after termination
• KYC documents: 7 years after account closure (as per AML law requirements)
• Transaction records: 7 years (as per financial regulator requirements)
• Marketing data: Until consent is withdrawn or for 5 years after the last activity
• Telephone call recordings: 5 years (MiFID III requirements)
• Minor's details: Immediately removed upon discovery

Use of Cookies:

We use necessary, functional, and analytical cookies. You can control cookie settings in your browser or via the Qezvoro platform's cookie control panel.

• Necessary cookies: Provide basic site functionality (authentication, security)
• Functional cookies: Save user preferences
• Analytical cookies: Google Analytics, Hotjar for resource usage analysis
• Marketing cookies: Personalize advertising content and track campaign effectiveness

Managing Cookie Settings: You can control the use of cookies through your web browser settings or the Qezvoro platform's cookie control panel. You can opt out of analytical cookies via Google Analytics' opt-out.